Returns

Return and Refund Policy

Thank you for shopping at [Your Luxury Handbag Brand]. We value your satisfaction and want to ensure a smooth and enjoyable shopping experience. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when it comes to returns and refunds.

1. Returns Eligibility: We accept returns on products that meet the following criteria:

   • The item is damaged, defective, or has a manufacturing fault.
   • The item is significantly different from the description provided on our website.
   • The item is received in a condition that is unfit for its intended use.

2. Exclusions: Please note that certain items are not eligible for return or refund:

   • Items purchased on sale or during promotional events.
   • Items that have been personalized or customized according to your specifications.
   • Items damaged due to misuse, improper care, or normal wear and tear.

3. Return Timeframe: You have 30 days from the date of delivery to initiate a return request. After this period, we are unable to accept returns.

4. Return Process: To initiate a return, please follow these steps:

   • Contact our customer support team within the 30-day return period to notify us of your intention to return the item.
   • Provide us with your order details, including the order number and a clear description of the issue.
   • Our customer support team will guide you through the return process, including any required documentation or proof of damage.

5. Return Shipping: The cost of return shipping is the responsibility of the customer. We recommend using a trackable and insured shipping method to ensure the safe return of the item. We cannot be held liable for items lost or damaged during return transit.

6. Assessment and Refunds: Once we receive the returned item, our team will thoroughly inspect it to verify its eligibility for a refund. If the return is approved, we will process the refund using the original payment method within [X] business days. The refund will include the purchase price of the item and any applicable taxes. Please note that shipping and handling charges are non-refundable.

7. Store Credit Option: If you prefer, we can offer you store credit instead of a refund. Store credit can be used towards future purchases on our website and is valid for [X] months from the date of issue.

8. Communication: We will keep you updated throughout the return process via the contact information provided during your purchase. Please ensure that your contact details are accurate and up to date.

9. Customer Obligations: To ensure a successful return process, please adhere to the following:

   • Return the item in its original packaging, including any accessories or documentation that came with it.
   • Ensure that the item is securely packaged to prevent damage during return shipping.
   • Provide any requested information or documentation to support your return claim.

10. Customer Support: If you have any questions or need assistance with your return, please reach out to our customer support team. We are here to help and will gladly address any concerns you may have.

Please note that our return and refund policy is designed to protect our small luxury brand from incurring unnecessary costs due to change-of-mind returns. We appreciate your understanding in this matter.

Last updated:6th July 2023

Zoe California Team